Persons with Disabilities

Access for Wheelchair Users and Mobility-Impaired Patrons Two exterior access ramps in our Front Parking Lot provide access to the Cool Insuring Arena Box Office and main ground entrance level. This level provides one internal elevator access in the arena, which travels between the concourse levels. Wheelchair users and mobility-impaired should use this elevator to enter/exit and find their way to/from their seats. All drinking fountains are also designated for wheelchair users. One designated handicap bathroom is located in the main lobby.

You may purchase handicapped-accessible seating in person at the Cool Insuring Arena Box Office during normal business hours or by calling toll-free (855) 432-2849.

Parking Access

During event days, the Front Parking Lot holds 26 designated handicap spots. On non-event days, the front lot holds 9 designated handicap parking spots. Handicap parking is available at surrounding parking lots as well. If walking is difficult, it is suggested that a mobility impaired patron be dropped off in front of Cool Insuring Arena.

Medical Assistance

All events have roving emergency medical technicians. Please contact an usher if you need medical assistance. Hearing impaired devices are available in the Administrative Office for use upon request for events.

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Box Office Hours:

NEW HOURS: Mon-Fri (10am-5pm), Sat/Sun: CLOSED for Summer. TO ORDER BY PHONE, YOU MUST CALL 1-855-432-2849.

Glens Falls Civic Center

Glens Falls Civic Center