Cool Insuring Arena follows the CDC, New York state and local guidelines, recommending that fully vaccinated guests wear a mask while inside our facility. Unvaccinated guests are required to always wear a mask while onsite, except only when actively eating or drinking.
Bottles, cans, coolers, fireworks, food, and recording devices are not permitted in the Cool Insuring Arena. It is the discretion of the show whether or not video cameras or still cameras are allowed for events. Signs will be posted and event staff will be notified before doors open regarding this policy. If an event does not permit the use of video or still cameras, our staff will ask the patrons to return these items to their vehicles prior to entering the building. Management expects all representatives of the Safety/Security department to either confiscate or eject those patrons in violation of these policies. If patrons are already inside the facility, the items must be confiscated, discarded or returned to his/her vehicle. All confiscated items will be sent to the administration office and held for pick-up for 30 days. After 30 days, the Cool Insuring Arena will discard all items.
Banners may not be hung anywhere in the Arena by anyone other than those given written authorization to do so by the Cool Insuring Arena. Patrons must return any unwanted banners to their vehicle.
Child’s Admission Policy
Everyone, 2 years and older, attending events must have a ticket (exception on some family shows.)
Cool Insuring Arena will not permit vending, soliciting, collecting contributions for any purpose whatsoever or distributing of handbills on the premises.
There are no weapons of any kind allowed into the building. If you are found in violation of this policy you will be taken to the Security office and ask to leave the building. When necessary, these weapons may be turned over to the Glens Falls Police Department. All individuals may be searched upon entering the Cool Insuring Arena.
Large bags are not allowed into the arena, including backpacks and shopping bags. Small and Medium sized women’s purses will be admitted but must remain under 13′ x15′ and are subject to search.
Any patron seen using a laser pointer will be escorted out of an event with no refund.
Underage Drinking, Alcohol Bottles and Can Possession
All patrons in the building, who are identified as being under the age of 21 and in possession of alcohol, will be taken to the Security office, ejected, and their parents will be notified for proper advisement. When necessary, they may be turned over to the Glens Falls Police Department.
All persons who are drinking alcohol and appear to be under the legal drinking age but cannot produce proper identification will be processed as above.
All persons identified as the person(s) supplying underage drinkers with alcohol will be processed as above.
Arena Admission to Facility, Anti-scalping Policies/Procedures
No person, including minors, shall be admitted to any event in the Arena without holding a valid ticket to the event.
Anyone with information on scalping should report it to appropriate arena personnel.
No person, including minors, shall be permitted to events at the arena or additional projects at the complex unless properly attired. In-appropriate attire includes but is not limited to; Anyone covering their entire face or head. Cool Insuring Arena STAFF, AT ITS DISCRETION, reserves the right to determine proper attire for events at the complex. Unless authorized by Cool Insuring Arena, no person shall be admitted into the facility with any of the following items in his/her possession:
Alcohol beverages or controlled substances (unless prescribed for the possessor) cameras, audio or visual recording equipment, radios, televisions or any other such electronic devices, except when authorized.
- Bottles, either plastic or glass
- Shopping carts
- Cans or coolers
- Weapons and dangerous devices of any type
Unless authorized by Cool Insuring Arena, the carrying of food and beverages into the facility of the complex is prohibited.
No person shall bring any object into the arena with intent to use or which may be used as a weapon or projectile.
For their own safety and the safety of others, no person shall be allowed admittance to the Cool Insuring Arena while wearing face paint of any kind. Anyone found in face paint after their entrance will be asked to remove it, or leave the premises.
Cool Insuring Arena is a smoke-free facility. Smoking is not allowed in public areas of the Arena by any patron or employee. Anyone observed smoking inside the facility shall be asked to extinguish the item immediately. Cool Insuring Arena no longer offers a smoking section at our events.
Any person who refuses to comply with the policy shall be subject to ejection from the facility.
What are the Cool Insuring Arena Guest Conduct Policies?
The Cool Insuring Arena strives to provide guests with a safe, comfortable and enjoyable atmosphere. To ensure that a pleasant experience is not disrupted or ruined by a few unruly guests, we have established the Cool Insuring Arena Code of Conduct. The following acts shall be grounds for denial of ticket sales, eviction from or non-admittance to the Cool Insuring Arena grounds without a refund
- Activity likely to endanger person or property
- Activity or item that could disrupt or interfere with performances or other activities including, but not limited to air horns or laser pointers
- Bringing into the facility articles that could be perceived as dangerous including, but not limited to, weapons, chains, bottles or cans
- Smoking or carrying a lighted cigar, cigarette or pipe in NO SMOKING areas
- Individuals who appear intoxicated
- Attempting to smuggle alcoholic beverages into the building
- Consuming or carrying dispensed alcohol in areas other than designated areas for consumption
- The selling to, possession of, or consumption by a minor of alcoholic beverages
- Bringing into the facility any type of beverage or food container other than those necessary for medical or childcare
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